GDPR & CCPA Right to Deletion

Data Deletion Request

You have the right to request deletion of your personal data under GDPR, CCPA, and other privacy laws. We'll permanently delete your data within 30 days of verification.

Your Privacy Rights

Under GDPR (EU), CCPA (California), and similar laws, you have the right to request deletion of personal data we hold about you. This is sometimes called the "Right to be Forgotten."

Important: Deletion is permanent and cannot be undone. Please export any data you need before submitting this request.

Submit Deletion Request

Complete this form to request deletion of your personal data from Cresva

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What Gets Deleted:

  • Your account and profile information
  • All customer data you've uploaded or connected
  • Settings, preferences, and configurations
  • API tokens and integration connections
  • Usage history and analytics data

Note: We retain billing records for 7 years for tax compliance, but these contain minimal personal information.

Deletion Timeline

1

Verification (1-2 days)

We verify your identity to prevent unauthorized deletion requests. You may receive an email asking for confirmation or additional information.

2

Processing (Up to 30 days)

We permanently delete data from active systems, databases, and backups. We also revoke API tokens and notify subprocessors to delete your data.

Confirmation

You'll receive confirmation once deletion is complete. If we need more time (rare), we'll notify you with the reason.

GDPR/CCPA Compliant Timeline

We complete deletions within 30 days (GDPR requirement) or 45 days (CCPA requirement) from verification. Most requests are completed within 7-14 days.

Other Options

Before requesting deletion, consider these alternatives:

Third-Party Platform Data

If you connected advertising platforms (Meta, Google, TikTok, LinkedIn) or other services, we'll revoke our access tokens during deletion. However, those platforms maintain their own copies of data under their privacy policies.

To delete data from connected platforms: Submit deletion requests directly to each platform according to their procedures.

Questions About Data Deletion?

Our privacy team is here to help with any questions about your deletion request or privacy rights.

Contact Privacy Team

Response time: Within 2 business days